關(guān)于英文道歉信模板錦集10篇
在人們往來(lái)越來(lái)越密切的今天，需要寫(xiě)道歉信的場(chǎng)合非常的多，道歉信可以幫助我們表示遺憾和歉意，表明愿意補救的愿望，提出建議或安排。你寫(xiě)道歉信時(shí)總是沒(méi)有文字可寫(xiě)？以下是小編整理的英文道歉信10篇，歡迎大家借鑒與參考，希望對大家有所幫助。
英文道歉信 篇1
Dear Mr. Shen
We are sorry to learn of the unpleasant experience you had encountered during your last stay with us on Jun. 13-15, 1999 as incorrect amount was charged onto your Visa Card account, it should be RMB 6787 instead of RMB 3887.42.
We have made a full investigation into matter and regret to say that it was our staff's mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.
Mr. Shen, attached is copy of your hotel bill and amended Visa Card voucher with correct amount Indicated for your reference and perusal. If you have any queries, please do not hesitate to contact Us.
Once again, our most sincere apologies and we look forward to opportunity of redeeming ourselves to welcoming you back to China World Hotel in near future.
Your sincerely
Alfred Zhuang
Front Office Manager
英文道歉信 篇2
尊敬的客人:
Dear Guests:
歡迎閣下蒞臨全新的XX華龍XX大酒店!
Welcome to Hualong Magnate Hotel, Shaoshan!
相信我們酒店按照五星級標準的設計、設施及服務(wù)，皆能迎合當代商務(wù)及旅游人士的種種所需。然而，由于我們酒店正處于試營(yíng)業(yè)中，有部分設施及服務(wù)項目不到位，屆時(shí)引起閣下不便之處，敬請諒解。
Our international 5-star standard designed facility and service will meet businessman or traveller’s demands. However, we feel very sorry for all the inconvenience due to some facility and service is still in soft-opening.
同時(shí)，我們酒店管理層及全體員工將上下一心，當竭盡全力盡快改善目前不盡理想之狀況，希望能為閣下的下次光臨提供更加完善及周到的服務(wù)而努力。
Meanwhile, our Chain of commands will try our best to amend the unideally situation and ceremoniously setting up, offer you more thoughtful consummate service.
此外，我們十分渴望得到閣下的一切意見(jiàn)，如蒙賜教，感激不盡，歡迎隨時(shí)直接與本職聯(lián)絡(luò )!我的電話(huà)號碼是:XXX(分機)。
Furthermore, we are eager for getting your kindly comment. We’re very appreciated for your cooperation. Welcome contact with me directly. My telephone is 8XX9(ext.).
誠意致歉!
Sincerely apologize!
再次歡迎閣下的光臨!
Looking forward your next coming!
英文道歉信 篇3
XXX:
Im so sorry ,I was late for school .I think its a bad habit and bad manners. I will go to school a little earlier ,and go to attend class on time.
I ll never be late for school again,please forgive me and believe me.
Thank you!
XX
date
譯文：
XXX：
對不起，我遲到了。我認為這是一個(gè)壞習慣，壞習慣。我會(huì )早點(diǎn)去學(xué)校，然后去上課的時(shí)間。我不會(huì )再遲到了，請原諒我，相信我。謝謝你!
XX
年 月 日
英文道歉信 篇4
Dearxxxxx,
I am writing this letter to express my apology that xxxxxxxxxxxxxx. I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation. Yours Sincerely xxxxxxxxx
親愛(ài)的xxxxx，(對方姓名)
我寫(xiě)這封信以表達我的道歉 xxxxxxxxxxxxxx(道歉原因)。
對此我深感抱歉。
我再次對給您造成的任何不便深感歉意，希望您能理解我的處境并接受我的道歉。
謹啟
xxxxxxxxx(自己姓名)
英文道歉信 篇5
英語(yǔ)道歉信范文及常用句式
道歉信是指因過(guò)失或疏忽做錯了事，給別人帶來(lái)了麻煩或損失，發(fā)覺(jué)后要立即寫(xiě)信給對方賠禮道歉時(shí)寫(xiě)的信件。道歉是一種禮貌，道歉信要寫(xiě)得坦率，誠懇。
道歉信通常包括三部分內容：1、表示歉意，道歉的原由；2、出現差錯的原因，提出彌補措施；3、請求原諒。語(yǔ)言要誠摯，解釋的理由要真實(shí)。好的`道歉信不僅會(huì )取得對方的諒解，還會(huì )增進(jìn)彼此的感情。
寫(xiě)作"三步曲"：
表示歉意→說(shuō)明具體原因、提出補救辦法→再次致歉，希望得到理解。注意：
理由要盡量合理，違反生活常識將導致扣分；盡量提供一個(gè)合適的補救辦法，使行文更加順暢。
范文解析：
Directions: You were unable to attend Mr. Smith's examination on International Business English Writing because you got sick that morning. Write a letter to express the reasons for not being able to attend it and apologize.
Write the letter with no less than 100 words. Do not sign your own name at end of the letter. Use "Wang Hua" instead. Do not write the address.
Dear Mr. Smith,
I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday. I feel awful about it and want you to know what happened that day.I suddenly fell sick early that morning and my parents had to send me to the hospital. Please find enclosed a copy of the medical bill.
I sincerely hope you can understand my situation and accept my apology. I would appreciate your allowing me to take a make-up examination. I will come to your office during your office hour on Monday to discuss this possibility with you. Once again, I apologize for any inconvenience caused.
Sincerely yours,
Wang Hua
◆常用句式：
1、I am writing to apologize for … /I am writing to say sorry for
我寫(xiě)這封信是因……向你致歉。
2、I would like to give you my apology for…
對于……我向你道歉。
3、Please accept my sincere apology for…
關(guān)于……請接受我真誠的道歉。
4、I am indeed very sorry for what I said/did, but believe I had no
Intention to…
對于我說(shuō)的話(huà)/做的事，我確實(shí)感到很抱歉。但請相信，我并非故意要……
5、Please forgive me for a stupid choice of words.
請原諒我說(shuō)話(huà)欠妥。
6、I feel awfully sorry about it and want you to know what happened.
為此我感到非常內疚，所以想告訴你實(shí)情。
7、Please accept my apologies for my oversight. 請原諒我的疏忽。 8、Please allow me to say sorry again. 請允許我再次表示歉意。
9、I sincerely hope you can understand my situation/think in my position and accept my apologies.
我真心希望你能理解我的處境/設身處地地為我考慮，并接受我的道歉。
10、Once again, I'm sorry for any inconvenience caused/you have sustained.
對于造成的不便我再次表示歉意。
英文道歉信 篇6
Dear Bob,
Im writing to apologize for having forgotten to return the the Beatles CD to you when I left Canada,I was in such a hurry that I packed everything in my luggage without checking carefully.Had I paid more attention then,I wouldnt have made such a stupid mistake.
Now something must be done to solve the problem because I understand you cherish the CD enormously.I can either send it to you by express mail or alternatively compensate you at a reasonable price.If you do not mind,I may bring it back to you next time I go to Canada.
Please let me know which solution you prefer at your earliest convenience.I really hope you will accept my sincere apology.
Faithfully yours,
Li ming
英文道歉信 篇7
游客朋友們：
首先我們真心感謝桅子花開(kāi)、海星以及馬來(lái)吸呀等幾位網(wǎng)友給我們所提的意見(jiàn)，今年在政府論壇上有兩封公開(kāi)批評我們的帖子，說(shuō)實(shí)在的，剛剛看到的時(shí)候，心里確實(shí)是堵得慌的，不高興的，總覺(jué)得目前國內旅游市場(chǎng)大環(huán)境就是這個(gè)樣子，大社不強，小社散差，從業(yè)人員服務(wù)意識、技能普遍不強等等，剛開(kāi)始，我們確實(shí)給自己找了一些自我安慰的借口。
現在再認真思考這個(gè)問(wèn)題，我們覺(jué)得，做為從業(yè)人員有責任、有義務(wù)，也必須為游客提供更為輕松、快樂(lè )的旅游時(shí)光。坦誠的說(shuō)，今年7、8兩個(gè)暑期月份下來(lái)，在我們質(zhì)檢回訪(fǎng)過(guò)程中，所發(fā)現存在質(zhì)量問(wèn)題的，游客投訴到公司的也絕不僅此兩例。
我們總結分析下來(lái)，存在質(zhì)量問(wèn)題的主要是散客出游群體，暑期質(zhì)量問(wèn)題一般容易出現在車(chē)輛空調不好，某些導游態(tài)度存在問(wèn)題，以及住房條件較差等方面。目前旅行社的存在方式大體上分為三類(lèi)，一類(lèi)是組團旅行社，我們**就是這樣類(lèi)型的旅行社，面向終端客戶(hù)收取客源;一類(lèi)是地接旅行社，主要接待外地游客來(lái)本地旅游;第三類(lèi)是同行批發(fā)旅行社，如揚州蘇之旅旅行社，儀征旅行社同行受制于客源量問(wèn)題，收到游客報名后，無(wú)法獨立發(fā)團，只能交給這樣的批發(fā)旅行社統一發(fā)團。這種現狀就導至了組團旅行社對散客質(zhì)量的掌控從很大程度上受制于同行批發(fā)旅行社，從某種程度上來(lái)說(shuō)，儀征散客出游，選擇哪家旅行社報名的差別是不大的，唯一的區別所在是旅行社經(jīng)營(yíng)者的思路，以及遇質(zhì)量投訴后，規模大一些的旅行社對批發(fā)旅行社的牽制能力會(huì )更強一些，僅此兩點(diǎn)而已。
關(guān)乎旅游質(zhì)量還有一個(gè)很重要的點(diǎn)，就是導游，景點(diǎn)美不美，全靠導游一張嘴。好的導游除了在講解上會(huì )更為精彩外，對于游客心理的把握能力通常也會(huì )很強，會(huì )有較強的協(xié)調溝通能力，而目前導游的生存狀態(tài)基本上都是以兼職為主，這種生存狀態(tài)，也從很大程度上導致了其責任心的下降，因其兼職故而也缺少有效的服務(wù)技能培訓。旅行社不是不想有自己的全職導游，而是因為旅游業(yè)的季節性特別強，旺季再多導游也不夠用，進(jìn)入12月份以后的3個(gè)月淡季對于小旅行社而言，可能1個(gè)導游都嫌多，這個(gè)微利行業(yè)人力成本應該是最大的成本了，所以這種季節性的特點(diǎn)也導致旅行社不敢、不能用過(guò)多的全職導游。我們公司目前全職導游有16名，在揚州地區算得上是規模龐大的一支導游隊伍了，但也只能應對平常季節的客流量，遇上旺季，也只能望洋興嘆，比如貼子中所提到的西安團隊，就是一個(gè)主要由兼職導游帶隊的團隊。
從我們自身的角度來(lái)講，我們必須認真反思這個(gè)行業(yè)，認真反思自已，如果不能真正將客戶(hù)贏(yíng)這個(gè)第一戒寫(xiě)到我們每個(gè)員工心里去，**旅行社終將被市場(chǎng)淘汰。從上周起，我們已經(jīng)開(kāi)始在竭盡全力探討游客旅游體驗的問(wèn)題，我們希望盡快將我們的服務(wù)意識、服務(wù)技能，迅速從對人的服務(wù)，提升至對客戶(hù)的服務(wù)。我們將盡已所能去改造現有的工作流程，我們相信，從我們做起，終將能夠逐步改變旅游業(yè)的現狀，終將實(shí)現給游客創(chuàng )造輕松快樂(lè )時(shí)光這個(gè)最終目標。當然，接下來(lái)可能還會(huì )有質(zhì)量問(wèn)題出現，還會(huì )有游客投訴，但我們會(huì )以最好的狀態(tài)，迅速處理這類(lèi)的質(zhì)量問(wèn)題，給游客一個(gè)盡可能滿(mǎn)意的答復。
英文道歉信 篇8
Dear David，
I am truly sorry that I cannot attend the project meeting to be held on next Tuesday afternoon。
The reason is that I am going to take a business to Shanghai by plane that day， so I will be unavailable for the meeting。 However， considering the importance of the meeting， I will be grateful if you could send me a brief record of the project progress by E—mail。 I will check the record and send my feedback to you。
Once again， I am sorry for any inconvenience caused。 Hope you can accept my apologies and understand my situation。
Yours sincerely，
英文道歉信 篇9
Dear Janet,
I am sorry to tell you that I won’t be able to come this afternoon because I have to go to the airport at 2:00 p. m. to meet an overseas visitor from Australia. I really have kept our date in my mind all these days. However, I received my boss’s e-mail this morning and he asked me to go to the airport to meet one of his friends from abroad. It’s sudden and urgent and I must go. Please forgive me. Would you please ring me up to make another time?
Yours,
Tom
英文道歉信 篇10
Dear Mr. Li
It has been brought to my attention that upon checking in at China World Hotel on Jun 2, 1999 Your experience was one of difficulty.
I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive.
Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced.
Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back in very near future so that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing.
Sincerely,
Alfred Zhugan
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